Our Gateshead

Helping Out

Logos for Open Lab, PaCT Lab, and Gateshead Council
About us: 

Helping out, volunteering, doing pro-bono work - there are many ways that people help their local communities and Gateshead without being paid. You might help out in a charity shop, run a youth group, be a Countryside Ranger, help at a food bank, or volunteer in a museum (to list a few).

We are working out how people can be better supported in becoming and being a volunteer, and in getting benefit from voluntary activities and sharing it with others. We will also be designing and trying out new tools, resources, and activities for supporting volunteering. We are doing this through conversations with volunteers, volunteer coordinators, and community groups across Gateshead. The project is a collaboration between Newcastle University, the University of Northumbria, and Gateshead Council.

Take Part

During Gateshead Volunteers’ Month we are doing three things: working out which parts of volunteering most need improvement, gathering examples of what works well elsewhere, and working out what existing resources should be part of what we design. Contribute to these conversations by clicking on the links below or by meeting us at volunteer events across Gateshead (see our Upcoming events below). Please also sign-up for email updates below to keep up to date with project progress, news, and events.

Further information about this project is available in the Information for Participants document.

What Most Needs Improvement?

What Works Well Elsewhere?

What Should be Part of the Solution?

Sign up for Email Updates

Privacy and Data Protection

Your name and email address is being collected only for the purposes of sending email updates about the Helping Out Gateshead project. This personal information is being collected by Newcastle University and will be used by the U.S.-based company SendGrid only for the purposes of sending email updates to you. Your name and email address will not be shared by Newcastle University or SendGrid with any other organisations, and you will only receive emails about the Helping Out project. Newcastle University has a data processing agreement with SendGrid that ensures our use of your data follows the recent E.U. General Data Protection Regulation.
You can have your personal information removed at any time by contacting the Helping Out group contact.

Contact Person: 
Simon Bowen
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Helping Out's News

A graph of 'how important' and 'how difficult to change'

Help Prioritise the Design Work

Date posted: 4th May 2018

From speaking to volunteers and volunteer coordinators we have summarised six ‘headline’ concerns about supporting volunteers and voluntary groups:


Sign-up For Email Updates

Date posted: 30th April 2018

Our group now has an email mailing list, which we will be using to send weekly progress updates and to explain how you can contribute to improving volunteering support.

Volunteer Coordinator Findings

Date posted: 7th March 2018

Over three workshops in January and February 2018, volunteer coordinators and community engagement officers shared their experiences of working with volunteers and community and voluntary groups in


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