Consumer Helpline

The Citizens Advice Consumer Helpline is a telephone, e mail and on-line service offering information and advice on consumer issues in the UK.

The Citizens Advice Consumer Helpline provide advice is you have a problem with goods and services in the UK and will explain your consumer rights.

•  Advise you if you have a problem or disagreement with a trader.

•  Help you make a complaint about a trader that you believe has done something wrong.

•  Provide general advice on how to avoid unscrupulous traders or "cowboys".

•  Explain consumer-related issues such as warranties, buying on credit, Internet shopping, refunds and replacements etc.

•  Provide advice on avoiding trading scams and rip-offs.

•  Direct you to a regulator or other organisation if it is better suited to assist you.

They can be contacted on  08454 04 05 06.